FAQs

1. How can I contact you?

You can contact us by sending an email to zipacswitzerland@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Can I get a refund on my products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times vary depending on the product and the destination. Generally, it takes between 7-20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or taxes imposed by your country's customs authorities. It is the buyer's responsibility to check and comply with any import regulations.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

8. Are your products eco-friendly?

We strive to offer eco-friendly products whenever possible. We work with suppliers who prioritize sustainability and environmental responsibility. Look for our eco-friendly badges on product pages for items that meet our eco-friendly criteria.

9. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or changed.

10. How do I return an item?

To initiate a return, please contact us at zipacswitzerland@gmail.com within 30 days of receiving your item. Our customer service team will guide you through the return process and provide you with the necessary instructions.